Welcome to Hellomush. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.hellomush.ca (the “Site”), shop with us, or interact with our services. By using our Site, you agree to the terms outlined below.

1. Information We Collect

·       Personal Information: Name, email address, phone number, billing and shipping address.

·       Payment Information: Credit/debit card details and other payment information (processed securely via third-party providers such as Shopify Payments, PayPal, or Stripe).

·       Order Information: Purchase history, order preferences, and delivery details.

·       Technical Information: IP address, browser type, device information, and cookies for analytics and personalization.

·       Optional Information: If you sign up for our newsletter, participate in promotions, or create an account, we may also collect your communication preferences.

2. How We Use Your Information

·       Process and fulfill your orders.

·       Communicate with you about your purchases, account, or customer service requests.

·       Send you promotional emails, newsletters, or marketing (you may opt out anytime).

·       Improve our products, services, and website functionality.

·       Comply with applicable laws and prevent fraud or unauthorized transactions.

3. Sharing of Information

·       We do not sell or rent your personal data. We may share your information with:

·       - Service Providers: Shipping partners, payment processors, IT providers, and analytics tools.

·       - Legal Compliance: If required by law, regulation, or court order.

·       - Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

·       We use cookies and similar technologies to:

·       - Remember your preferences and cart items.

·       - Analyze website traffic and user behavior.

·       - Deliver targeted advertising and personalized offers.

·       You can manage or disable cookies in your browser settings, but some features of the Site may not function properly without them.

5. Data Security

·       We take reasonable precautions to protect your information:

·       - Secure Socket Layer (SSL) encryption for transactions.

·       - Restricted access to personal data.

·       - Use of PCI-compliant payment gateways.

·       Please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

·       Depending on your location, you may have the following rights:

·       - Access and Correction: Request access to the information we hold about you and correct inaccuracies.

·       - Data Portability: Request a copy of your personal data in a portable format.

·       - Deletion: Request deletion of your personal data, subject to legal obligations.

·       - Opt-Out: Unsubscribe from marketing communications at any time.

·       Residents of California (CCPA) and the European Union/UK (GDPR) may have additional rights, which we honor.

7. Children’s Privacy

·       Our Site is not directed toward children under 13. We do not knowingly collect information from children. If you believe a child has provided us with personal information, please contact us immediately.

8. International Users

·       Our Site is operated from Canada. If you access our Site from outside Canada, please note that your information will be transferred and processed in Canada, where privacy laws may differ from your country.

9. Changes to This Policy

·       We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

·       If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:

·       Hellomush Customer Support

·       Vancouver, BC, Canada

·       Email: hello@hellomush.ca